Frequently Asked Questions

  • General WebsiteHideView

    What happened to COKEUNLEASHED?

    COKEUNLEASHED is now COKE REWARDS. Existing COKEUNLEASHED Members will automatically become COKE REWARDS Members. Your account information and your Token balance will transfer to COKE REWARDS. We have improved the website and given it a makeover, adding new functionality and making the experience easier and more fun for you!

    Why has it changed?

    Every now and then we could all use a makeover. We decided that it was time for COKEUNLEASHED to receive an update to be more user friendly, faster, and have cooler features than ever before. We changed to COKE REWARDS to celebrate the change.

    What has changed?

    For one, our name has changed from COKEUNLEASHED to COKE REWARDS. We have also given ourselves a facelift and have a new look. We have also added cool new features like being able to login to COKE REWARDS with your Facebook account, added new Rewards and Promotions and created an easier to use website. Our Terms and Conditions, Privacy Policy, and Terms of Use have also been updated to reflect the changes of the Program. Have a read of each to see what other updates have been made.

    Does COKE REWARDS work the same way as COKEUNLEASHED?

    There are some functions of COKE REWARDS that have been improved but you enter your Unique Codes just like COKEUNLEASHED. Simply grab a specially marked ‘Coca-Cola’, ‘diet Coca-Cola’, ‘Coke Zero’, ‘Vanilla Coke’, ‘diet Vanilla Coke’ or ‘Caffeine Free diet Coke’, get your Unique Code from behind the label, visit www.cokerewards.com.au to log in or register, enter your Unique Code and you’re good to go! For every Unique Code you enter your account will be credited with 10 Tokens (unless specified otherwise). You can use your Tokens right away to redeem Rewards, enter Promotions, or save up for something big! Eligibility requirements and Terms & Conditions apply. To get started, simply log in or register now.

    What are the Privacy / Permissions of COKE REWARDS?

    Please refer to our Privacy Policy http://www.cokerewards.com.au/page/privacy-policy

    Am I registered?

    If you are already a registered Member of COKEUNLEASHED, you will automatically be a Member of COKE REWARDS.

    If I had a COKEUNLEASHED account what happened to my Tokens and account information?

    If you are already a registered Member of COKEUNLEASHED you will automatically be a Member of COKE REWARDS. Your account history, account information and Tokens will all transfer and be available to view by logging in to your account at www.cokerewards.com.au.

    Can I still use COKEUNLEASHED?

    COKEUNLEASHED will no longer be available as we transfer to COKE REWARDS. But don’t worry, if you are already a registered Member of COKEUNLEASHED you will automatically be a COKE REWARDS Member and all your information will be the same.

    I have a COKEUNLEASHED bottle and the URL redirects to something called COKE REWARDS. Why does this happen and what does it mean to me?

    COKEUNLEASHED has now been changed to COKE REWARDS. COKE REWARDS is Coca-Cola Australia’s exclusive Rewards program. It’s a place where you’ll get access to great Rewards, Deals and Promotions every day of the year, across all the things you love: music, fashion, entertainment, gaming, technology sport and much more. For every Unique Code you enter your account will be credited with 10 Tokens (unless specified otherwise). You can use your Tokens right away to redeem Rewards, enter Promotions, or save up for something big! Eligibility requirements and Terms & Conditions apply. To get started, simply register now.

    Do my Codes still work from COKEUNLEASHED labels?

    Yes, you will be able to enter the Unique Code from the back of a COKEUNLEASHED label on COKE REWARDS, as long as the Code has not been previously used.

    If I am already a COKEUNLEASHED Member, does my login change?

    No, your login will be the same as it was with COKEUNLEASHED.

    I don't want to be a part of this - how do I get out?

    You will be able to disable your profile through the 'MY ACCOUNT' section of the website.

    What kind of communications do you send?

    We send communication emails about your account, token expiry and news about what’s happening on COKE REWARDS featuring exciting Rewards and Promotions. Please contact us on 1800 006 552 or email info@cokerewards.com.au if you have any questions.

    How often do you send communications?

    Every time you redeem a Reward or enter a Promotion, you will receive a confirmation email. We also send monthly newsletters to opted-in COKE REWARDS Members informing them on the most recent Promotions and Rewards on COKE REWARDS.

    Can I unsubscribe from communication?

    You can unsubscribe by clicking on the ‘Unsubscribe’ link on the bottom of email communication or adjusting communication preferences in My Account. This unsubscribes you from marketing communication only. Occasionally you may receive administrative emails from COKE REWARDS. Please contact us on 1800 006 552 or email info@cokerewards.com.au if you have any questions.

    If I'm unsubscribed how come you're still emailing me?

    You can unsubscribe from marketing communication at any time; however we will still need to contact you with administrative emails such as Reward confirmations, Token Expiry and notifying you of major updates to the system. You opt-in to receive administrative emails when joining COKE REWARDS and this is part of the Terms and Conditions. If you want to unsubscribe from ALL communication and disable your account, you can do so via MY ACCOUNT.

    What does Opt out mean?

    ‘Opt Out’ means you will no longer receive marketing communication emails.

    If I change my mind and want to enable my account again, can I do this?

    You sure can!Please contact us on 1800 006 552 or email info@cokerewards.com.au and we will arrange this for you.

    Where is the SHOP/SHOP+?

    SHOP and SHOP+ have been renamed. On COKE REWARDS, SHOP is now referred to as ‘Rewards’ and SHOP+ is referred to as ‘Promotions’.

    Are there new/different Prizes/better stuff?

    Yes, COKE REWARDS have lots of new and exciting Rewards and Prizes so be sure to keep an eye out!

    Can I still view my Account history?

    Yes, you can view your account history by logging into your account and clicking on ‘My Account’ All of your account history will be available for viewing, including transaction history, Token balance and account details.

    Do my COKEUNLEASHED Tokens transfer over to my COKE REWARDS account?

    Yes, all of your Tokens will transfer along with your account history details. To view your account balance simply log in to COKE REWARDS.

    I can't use my Mobile app!

    The mobile app is no longer in use. We have a new mobile site, go to www.cokerewards.com.au from your tablet or smartphone and check it out!

    Should I delete my Mobile app?

    As you will no longer need the Mobile app, it is fine to delete.

    How much data will the new Mobile site use?

    The mobile site will have a standard data use as per current industry standards. Standard data charges apply please see your service provider for more information, you are responsible for the costs of your internet connection and access fees.

    Are the Tokens earned in Facebook the same as on the site?

    Yes, all content on Facebook is the same as on the COKE REWARDS site. The COKE REWARDS Facebook tab is there so you can easily interact with COKE REWARDS without having to leave Facebook.

    Are ‘diet Coke’ & ‘Coke Zero’ promotional labels still included?

    Yes, ‘Coca-Cola’, ‘diet Coca-Cola’ and ‘Coke Zero’ are all part of the COKE REWARDS Program. We have also added selected packs of ‘Coke Vanilla’, ‘Diet Coke Vanilla’ and ‘Caffeine Free diet Coke’.

    Are other packs now included?

    Yes, specially marked 1.75L PET bottles of ‘Coca-Cola’, ‘diet Coca-Cola’, and ‘Coca-Cola Zero’ have been added as well as 450mL, 600mL, 1.25L, 1.5L or 2L PET bottles of ‘Coca-Cola Vanilla’ and; 600mL or 2L PET bottles of ‘Diet Coca-Cola Vanilla’ and; 600mL, 1.25L, 1.5L or 2L PET bottles of ‘Caffeine Free diet Coca-Cola’.

    Are you going to have a COKE REWARDS Facebook page?

    No, there will not be a specific page for COKE REWARDS. However, there will be a COKE REWARDS tab on the ‘Coca-Cola’ Australia Facebook page as well as on the ‘Diet Coke’ Australia and ‘Coca-Cola Zero’ Australia Facebook pages. Note: you can only access the COKE REWARDS Facebook tab through a desktop computer.

    Why does my Facebook account now connect with COKE REWARDS?

    By entering your Facebook login details, we are able to link the information in your Facebook account to COKE REWARDS.

    Why would I want to link my Facebook account? What are the benefits?

    By linking your Facebook account, you can log in with one-click and don’t have to fill out any information as linking the accounts will pre-populate all the information about you. It is also easier to like and share your activity on COKE REWARDS with your friends.

    Can I enter Promotions through Facebook on a desktop?

    Yes, by clicking on the COKE REWARDS tab on Facebook, you will be able to enter COKE REWARDS Promotions

    Can I enter Promotions through Facebook on my mobile?

    No, if you are trying to enter Promotions via the Facebook tab you must do this from a desktop computer as Facebook does not allow tabs to be viewed on mobile. However you can go to the COKE REWARDS website from your mobile, log in with Facebook and enter Promotions this way.

    Can I use my Facebook app on my mobile to access COKE REWARDS?

    No you can only access COKE REWARDS within Facebook from a desktop computer.

    Where do I enter Codes on the Facebook tab?

    Codes can be entered in a similar way to how they are entered on the COKE REWARDS site. You will need to login to your COKE REWARDS account when on the Coke REWARDS tab and then enter your Unique Code into the Code field on the top right hand corner of the page.

    Where do I enter Codes on the Facebook tab while on a mobile?

    You will not be able to access the COKE REWARDS tab on your mobile via Facebook. You will need to leave Facebook and access the COKE REWARDS website if you want to enter Unique Codes via your mobile.

    How will this affect my Facebook account security?

    You are notified of the permissions you are passing to us upon logging in and authenticating. This will not change any of your general security settings on your Facebook account.

    What if I don't give COKE REWARDS Facebook App permission?

    You will be able to become a Member of COKE REWARDS even if you do not give the COKE REWARDS Facebook App permission. All you need to do is complete the registration form in order to become a COKE REWARDS Member.

    What if I don't have a Facebook account?

    Not a problem! All you need is a valid email address, be over the age of 13 and an Australian resident to start your way on becoming a Member of COKE REWARDS.

    Will you contact my Facebook friends with/without my permission?

    No, we will not use your details in order to contact any of your Facebook friends without your permission.

    What will you do with my Facebook information?

    Your Facebook information will be used in order to set up your COKE REWARDS Membership and also in order to tailor your experience on COKE REWARDS through our communications.

    What are Tokens?

    Tokens are what you receive when entering a Unique Code, you can use them to redeem Rewards and enter Promotions. They don’t have a currency value and can’t be exchanged or traded. They can only be used at www.cokerewards.com.au and you need to be a registered Member before you can collect or redeem your Tokens.

    How do I collect Tokens?

    Once you’ve registered and logged in, all you need to do is enter a Unique Code from a specially marked ‘Coca-Cola’, ‘Coke Zero or ‘diet Coke’ product. For every Unique Code you enter you’ll get at least 10 Tokens (unless specified otherwise). You can also collect Tokens by participating in certain member activities on the site.

    Will my Tokens expire?

    If you haven’t entered a Unique Code or used any of your Tokens for 90 consecutive days, your Tokens will expire. You will be notified via your registered email address 30 and 7 days prior to your Tokens expiring. Your Tokens will expire within 7 days if no action is taken after receiving the later email.

    Will I be notified before my Tokens expire?

    Yes you will be notified via your registered email address 30 and 7 days before your Tokens expire.

    How will I know how many Tokens I have?

    Once you’ve registered and logged in, your Token balance will be displayed at the top right section of your screen. If you are opted into communications, emails will also tell you your Token balance

    Can I give some of my Tokens to a friend?

    Unfortunately no, COKE REWARDS Tokens are non-transferable.

    How do I redeem my Tokens and what can I get?

    You can redeem your Tokens by redeeming Rewards or entering Promotions. You can claim from a variety of Rewards across different categories including music, fashion, entertainment, gaming, digital, sport and much more.

    How many Tokens do I need to get a Reward?

    The amount of Tokens required varies for each Reward. We make every effort to make a variety of Rewards available at a range of Token values.

    Is there a maximum number of Tokens that I can have?

    There is no maximum number of Tokens although you can only enter a maximum of 10 Unique Codes each calendar week.

    What is the SMS number to send my Unique Code to?

    193 193

    How much does the SMS number cost?

    When you SMS a Unique Code from your mobile it costs no more than $0.25. The charge depends on your mobile carrier.

    How do I register my mobile phone number so I can SMS Unique Codes when I’m on the go?

    After logging in or registering, go to ‘MY ACCOUNT’, then click on ‘edit’ and you will be able to register and edit your mobile phone number there. You’ll get an SMS from COKE REWARDS with a keyword. Simply reply to the SMS with the keyword provided and your mobile will automatically be linked to your account.

    Do I get charged to register my mobile phone number?

    Once you’ve submitted your mobile number, you’ll need to reply to an SMS from COKE REWARDS with a keyword to complete the mobile syncing process. Each SMS sent to 193 193 will cost $0.25. You will not be charged to receive SMS from COKE REWARDS.

    Can I enter my Unique Code via SMS as well as on the website?

    Yes you can enter either way but you can only enter each Unique Code once. At some point the SMS service may be discontinued, members will be informed on site of this one month prior to the service discontinuation.

    Will I be sent SPAM messages?

    No you will not be sent SPAM messages. If you decide to get mobile messages when you link your mobile phone, from time to time you will receive SMS messages to let you know about new Rewards and Promotions. There is no charge for these updates. If at any time you no longer want to get these updates, just login, go to ‘MY ACCOUNT’ and click on the ‘VIEW/UPDATE MOBILE’ icon and change your settings or text ‘STOP’ to quit to 193 193.

    What is the COKE REWARDS ‘Rewards Catalogue’?

    The Rewards Catalogue is the section of COKE REWARDS which shows you what Rewards are available to redeem. You can browse the catalogue or use your Tokens to redeem great Rewards.

    What are Rewards?

    Rewards are items that you can redeem using your Tokens. Whether redeeming straight away or saving up for something special, there’s a Reward for everyone. COKE REWARDS has everything from the latest Music, Fashion, Gaming, ‘Coca-Cola’ Merchandise, and more to choose from. With brand new Rewards added regularly, you’re sure to find something you like.

    What kind of Rewards are there?

    There are many different types of Rewards available in the Rewards Catalogue at any time. Digital Rewards are Rewards that require a digital code which is used to redeem online through a prize partner website. Each digital code is unique and delivers your Reward in the form of a download. An example of a Digital Reward is a voucher for music credit. Physical Rewards are tangible Rewards that are sent to you via Australia Post. An example of a Physical Reward is a ‘Coke’ Beach Towel. Virtual Rewards are Rewards that are downloadable to your desktop, mobile or tablet device. An example of a Virtual Reward is‘Coca-Cola’ Wallpaper.

    How often are the Rewards updated?

    There is no scheduled time, however Rewards are updated regularly, so make sure you keep checking back to see what new Rewards are available.

    Can I suggest new Rewards?

    Sure! Drop us a note though our Contact Us section with any suggestions of Rewards you’d like to see added to the catalogue – we‘d love to hear from you.

    Can I claim a Reward via part Token and part cash / credit or debit card payment?

    No, you can only use Tokens to redeem Rewards or enter Promotions.

    Do Tokens have a monetary value?

    Tokens do not have monetary value and cannot be exchanged for cash or any other offer.

    How many Rewards can I claim in one day / one week?

    You can redeem as often as you want as long as you have enough Tokens in your account. Sometimes there is a limit on how many of one item you can claim and that will be stated in the Reward details.

    How long is a specific Reward available for?

    Some Rewards do have a limited quantity or limited availability. We can’t guarantee availability of Rewards. So it’s best to get in quick! All Rewards are available while stocks last. Conditions apply.

    What happens when a Reward is gone? Will it come back?

    Rewards may or may not be replenished, so check back regularly to see what’s new.

    Can I send my Reward to someone else?

    No, you need to send your Reward to your own address, that way you know it has been received.

    What if my address changes?

    If you need to change your address, make sure to update it in your account settings.

    How do I claim a Reward?

    To receive a Reward you need to redeem the Reward with the required amount of Tokens and your Reward will be supplied to you by one of the following methods: • Physical Rewards will be posted to the address listed in your account settings. You can update this when redeeming your Reward if it has changed. Please make sure you have provided the correct mailing address, otherwise we can’t guarantee delivery of your Reward. • If the Reward is downloadable from your computer you will be given instructions to allow you to download once you have redeemed the Reward. These instructions will be emailed to you and also accessible through transaction history in your account settings. Some Rewards require you to enter redemption codes into a Partner website and you will be provided simple instructions when you redeem.

    I’m having trouble claiming a Reward on a Partner’s website. Who do I contact?

    You can click here to fill out the contact us form or call us on 1800 006 552 or email us at info@cokerewards.com.au and we will be able to help you. If not, we will put you in contact with someone who can.

    Will my Reward look the same as the image on the website?

    We do our best to describe all Rewards as accurately as possible but where the reward is not a physical item e.g. an experience; a graphic image will be designed to convey the impression of the Reward. Additionally the colours that appear on your monitor may be different from the actual colour of the Reward when you receive it.

    Can I send my Reward back and exchange it if I do not like it?

    Unfortunately no, Rewards are non-refundable or exchangeable, so please choose carefully.

    I have downloaded my digital download and I can’t get it to work or it did not download.

    Please check the download instructions in the redemption instructions and confirmation email. Each digital download may have different instructions and supported platforms/devices that you may need to use for the download to work. If not, please call us on 1800 006 552 or email us at info@cokerewards.com.au so we may assist you.

    Do I have to be a resident of Australia to receive Rewards and Prizes?

    Yes, the Program is open to Australian residents only as per the COKE REWARDS Program Terms & Conditions. Rewards and Prizes can only be delivered to residents within Australia.

    What if I need to find out where my order is?

    You can find the shipping details within your account history to see if it has been shipped. If you still have questions you can contact us on 1800 006 552 or send an email to info@cokerewards.com.au.

    I still don’t have my order although my account page says that it’s been dispatched. Who can I talk to?

    You need to allow up to 6 - 8 weeks for delivery from the date you redeem your Reward. If it has been longer than 8 weeks please give us a call on 1800 006 552 or email us at info@cokerewards.com.au and we will be able to look into the delivery of your Reward.

    Can I change the delivery address once my Reward has been dispatched?

    No, once you have ordered your Reward you can’t change the address.

    Why can’t I use a PO Box address?

    Rewards need to be received by someone in person, which is why we ask for a residential address. Some Rewards also require a signature for proof of delivery.

    How are items dispatched?

    Items are dispatched through Australia Post.

    What if I’m not home when my Reward is delivered?

    That will depend on the Reward you claimed as some Rewards require a signature and some will be left at your local post office if you are not home. The delivery person will leave a note if you are not home to let you know where you can pick up your Reward.

    Can I cancel, change or exchange my order?

    Rewards can’t be changed, exchanged or cancelled so please choose carefully.

    I received my Reward and it is damaged / broken. Who do I contact?

    Make sure you keep the packaging and product and contact us at 1800 006 552 or email us at info@cokerewards.com.au so we can help you.

    How do I update my personal information?

    Just login, then go to ‘MY ACCOUNT’ and click on the ‘edit’ button.

    What do I do if I’ve forgotten my password?

    In the login panel on the home page you can select ‘Forgot Password’.  A window will appear asking you to enter your email address and a security code. Just enter these details and an email will be sent to you with instructions on how to reset your password.

    How can I change my password?

    Just login, then go to ‘MY ACCOUNT’ and select edit in the Account section. You’ll need to enter your current password, then enter your new password and confirm.

    I want to get/stop updates from email and/or SMS. How do I do this?

    Just login and go to ‘MY ACCOUNT’. Click on ‘edit’ to change your subscriptions or mobile preferences you can go back and change your settings at any time.

    Where can I find a list of all my transactions?

    Once you’re logged in, go to ‘MY ACCOUNT’ then click on the TRANSACTION HISTORY tab. Here you can keep track of all the Rewards you’ve used your Tokens on, what Promotions you’ve entered, Prizes you’ve won and your Token balance.

    How do I close my account?

    You can close your account via MY ACCOUNT once logged in. Please note that once an account is closed you will lose all of your Tokens and we are unable to re-instate them.

    Who are our Partners and what do they offer?

    We have heaps of awesome partners! To get more info about each Prize Partner, click on the Partner logos in the footer of the site. To see which Rewards are available from each partner, go to the COKE REWARDS ‘Rewards Catalogue’ and filter by ‘Brand’.

  • RegistrationHideView

    Why do I have to register?

    You will need to register as a COKE REWARDS Member if you want to collect Tokens, redeem Rewards or enter Promotions. It’s the only way we can get in touch with you if you redeem something or if you’re a winner of a Promotion! It is also the way you can access your account history and activity on COKE REWARDS. You do not need to register if you were a Member of COKEUNLEASHED. Registration information is gathered for our administrative purposes only. We do not share or sell your information with anyone unaffiliated with the delivery of the Program. Please read our Privacy Policy for more information.

    How old do I have to be to register?

    You need to be 13 years of age or older to register. If you are under 18 years of age, you must get permission from your parent or guardian to participate.

    Does it take long/what is required?

    Registration is simple and only takes a few minutes. You will need to complete a few details about yourself and set up a password so only you can securely access your account.
  • PrivacyHideView

    How will you use my personal information?

    Coca-Cola South Pacific (CCSP) may collect personal information about you (such as your name, postal address, telephone number, email address) that you provide to us voluntarily. We will use such information for the purpose for which it has been provided, including your involvement in the COKE REWARDS program and related Promotions and offers that CCSP may run in conjunction with the COKE REWARDS program. Your personal information may be provided to others assisting in the conduct of the Program including the Program administrator, suppliers and deliverers, and to authorities that regulate the Program in order to get you your Rewards and fulfil Promotions. For more details, please refer to our Privacy Policy.

    Is my personal information secure?

    Yes, however please refer to our Privacy Policy for more details.
  • What is Coke Rewards?HideView

    What is COKE REWARDS?

    COKE REWARDS is Coca-Cola Australia’s exclusive Rewards Program. It’s a place where you’ll get access to great Rewards, Deals and Promotions every day of the year, across all the things you love: music, fashion, entertainment, gaming, technology, travel, sport and much more.

    Getting Rewards is easy. Just grab a specially marked pack of ‘Coca-Cola’, ‘diet Coca-Cola’, ‘Coke Zero’, ‘Vanilla Coke’, ‘diet Vanilla Coke’ or ‘Caffeine Free diet Coke’, get your Unique Code from behind the label, visit www.cokerewards.com.au to login or register, enter your Unique Code and you’re good to go!

    For every Unique Code you enter your account will be credited with 10 Tokens(unless otherwise specified). You can use your Tokens right away to redeem Rewards, enter Promotions, or collect them for something big! Eligibility requirements and Terms & Conditions apply. To get started, simply log in or register now.

    How long will COKE REWARDS be around for?

    Although there is no specified end date to the Rewards Program, COKE REWARDS may be terminated at any time. Members will be given one month’s notice as per the Program Terms and Conditions.

    Is the Program free?

    Yes, COKE REWARDS is free to join. In order to participate in the Program and get Tokens you need to purchase a specially marked ‘Coke’ pack and enter the Unique Code printed on the back of the label.

    What can I do on COKE REWARDS?

    COKE REWARDS will give you access to great Rewards, Deals and Promotions every day of the year, across all the things you love: music, fashion, entertainment, gaming, technology sport and much more. Enter Codes to get Tokens which you can collect or to redeem and get cool stuff!

    How do I register?

    Registration is simple and only takes a few minutes. You will need to complete a few details about yourself and set up a password so only you can securely access your account. You must be 13 years of age or older to register. If you are under 18 years of age, you must get permission from your parent or guardian to participate.

    Why should I register?

    Registering with COKE REWARDS will give you access to great Rewards, Deals and Promotions every day of the year. COKE REWARDS will simply reward you for purchasing specially marked products ‘Coca-Cola’ products that you love to drink!

    Do I need an email for COKE REWARDS?

    Yes, you will need to have an email address in order to register with COKE REWARDS. You can register using your email address or by logging in with your Facebook account.

    Do I need a computer?

    No as long as you have either a computer, internet-enabled smartphone or tablet you can access COKE REWARDS.

     

    When will COKE REWARDS end?

    Although there is no specified end date to the Rewards Program, COKE REWARDS may be terminated at any time. Members will be given one months’ notice as per the Program Terms and Conditions.

    Are ‘diet Coke’ & ‘Coke Zero’ promotional labels included?

    Yes, ‘Coca-Cola’, ‘diet Coca-Cola’ and ‘Coke Zero’ are all part of the COKE REWARDS Program. We have also added selected packs of ‘Coke Vanilla’, ‘Diet Coke Vanilla’ and ‘Caffeine Free diet Coke’.

    How do I get a Unique Code?

    You need to purchase any specially marked 450mL, 600mL, 1.25L, 1.5L, 1.75L or 2L PET bottle of ‘Coca-Cola’, ‘diet Coca-Cola’ or ‘Coca-Cola Zero’ or; 450mL, 600mL, 1.25L, 1.5L or 2L PET bottle of ‘Coca-Cola Vanilla’ or; 600mL or 2L PET bottle of ‘diet Coca-Cola Vanilla’ or; 600mL, 1.25L, 1.5L or 2L PET bottle of ‘Caffeine Free diet Coca-Cola ‘or specially marked promotional packs.
  • Unique codesHideView

    What is a Unique Code?

    A randomly generated alphanumeric number that is only on the product you purchased. Each Unique Code is located on the back of the label of all specially marked PET bottles, or specially marked promotional packs. The Code is unique to each promotional product label.

    Where is my Unique Code?

    Your Unique Code can be found on the back of your bottle label.

    I can’t read the Unique Code on pack! What do I do now?

    Call our consumer care number at 1800 006 552 or email us at info@cokerewards.com.au. Please keep your label with the Unique Code for proof of purchase.

    Is there a limit on how many Unique Codes I can enter?

    You can enter up to 10 Unique Codes per calendar week - which is 12:00 am Monday to 11:59pm Sunday, Sydney time.

    Why can’t I enter more than 10 Unique Codes per calendar week?

    We limit the number of Codes per week so everyone who is eligible has equal access to the Rewards and Promotions on COKE REWARDS.

    What happens when I enter more than 10 Unique Codes within a calendar week?

    You will receive an error message, stating that you’ve reached your limit - but hold onto your Unique Code! You can come back after 11:59pm Sunday to enter your Code.

    How many Unique Codes can I submit at a time?

    You can submit one Unique Code at a time online through the website. You can enter up to 10 Unique Codes per calendar week.
  • What is 'Diet Coke' VIP?HideView

    What is ‘diet Coke’ VIP and how is it different to COKE REWARDS?

    ‘Diet Coke’ VIP Rewards is an extension of the current COKE REWARDS program. It offers specific Rewards to ‘diet Coke’ drinkers.

    To become a ‘diet Coke’ VIP, simply enter at least one ‘diet Coke’ unique code per calendar month. This will then allow you to redeem ‘diet Coke’ VIP Rewards (as long as you have enough Tokens in your account to redeem the Reward). ‘Diet Coke’ VIP Rewards will be changed each calendar month and will be available for one calendar month or while stocks last.

    How does ‘diet Coke’ VIP Rewards work?

    Simply visit https://www.cokerewards.com.au/vip/diet-coke to log in or register as a COKE REWARDS Member.

    Enter the Unique Code found on the back of the label of your participating ‘diet Coke’ product. This will make you a ‘diet Coke’ VIP for the calendar month that you entered the unique code. This means that you are able to redeem ‘diet Coke’ VIP Rewards until the end of the calendar month subject to your COKE REWARDS Token balance.

    Each month there will be two ‘diet Coke’ VIP Rewards available to redeem. The Rewards will change monthly so make sure you enter at least one ‘diet Coke’ Unique Code every month to maintain your ‘diet Coke’ VIP status.

    When does 'diet Coke' VIP start and end?

    The ‘diet Coke’ VIP Program starts 3rd April 2013. No end date has currently been set but if and when the VIP Program ends, one month’s notice will be given via the COKE REWARDS website.

    How do I become a VIP?

    Enter one ‘diet Coke’ Unique Code per calendar month and you will automatically become a ‘diet Coke’ VIP for that calendar month.

    Does my VIP status carry over? What if I enter a ‘diet Coke’ Unique Code on the last day of the month?

    No, unfortunately VIP status does not carry over from one month to another. Your VIP status is valid for the calendar month in which you enter a ‘diet Coke’ Unique Code. For example, if you enter a ‘diet Coke’ Unique Code on 29th April, you will be a VIP until 30th April and you would need to enter another ‘diet Coke’ Unique Code in May to maintain your VIP status.

    Do I need to purchase a ‘diet Coke’ product to participate in 'diet Coke' VIP?

    Yes, you need to purchase any specially marked 450ml, 600ml, 1.25L, 1.5L, 1.75L or 2L PET bottle of ‘diet Coca-Cola’, or 600ml or 2L PET bottle of ‘diet Coca-Cola Vanilla’ or 600ml, 1,25L, 1.5L or 2L PET bottle of ‘Caffeine Free diet Coca-Cola’.

    Can I use my current Tokens to redeem ‘diet Coke’ VIP Rewards?

    Yes you can use your existing Token balance to redeem ‘diet Coke’ VIP Rewards however you must enter one ‘diet Coke’ Unique Code per calendar month to be eligible to be a ‘diet Coke’ VIP.

    What are ‘diet Coke’ VIP rewards?

    ‘Diet Coke’ VIP Rewards are specific Rewards available to ‘diet Coke’ drinkers. They are different to other Rewards featured in the COKE REWARDS catalogue because they require you to be a ‘diet Coke’ VIP to redeem them and they are only available for a short amount of time.

    How long are 'diet Coke' VIP Rewards available?

    ‘Diet Coke’ VIP Rewards change monthly so quantities and access is strictly limited to ‘diet Coke’ VIP Members. Rewards are available for the calendar month in which they are featured or while stocks last, whichever comes first.

    Why do 'diet Coke' VIP Rewards change each month? Will VIP Rewards come back?

    'Diet Coke' VIP Rewards are available on the site for one month and will not be available for consecutive months. We cannot guarantee that ‘diet Coke’ VIP Rewards will come back or be available at a later date. But keep checking back every month to see what’s new!

    The VIP Reward sold out before I could get it, will you get more?

    The stock levels of VIP Rewards vary depending on the Reward offered each month. A new Reward will be available each month, so keep an eye out if you missed out last month.

    I don’t drink ‘diet Coke’ but I drink lots of ‘Coke Zero’ and ‘Coke’, why am I not a VIP?

    You are still a very important Member of COKE REWARDS and you can get rewarded for drinking ‘Coke’ and ‘Coke Zero’ by getting 10 Tokens for each Unique Code entered and redeeming Rewards in the ‘Rewards’ section of www.cokerewards.com.au.

    I entered a ‘diet Coke’ Unique Code at the end of the month and now I can’t access VIP – what do I do?

    If you are logging in to COKE REWARDS within the same calendar month that you entered a ‘diet Coke’ Unique Code you should still have VIP access. If you are logging in the next month your VIP status has most likely expired and you will need to enter another ‘diet Coke’ Unique Code to get your VIP status back. If you continue to have difficulties please contact our consumer information centre on 1800 006 552 or at info@cokerewards.com.au

    Who are the ‘diet Coke’ VIP prize partners?

    The ‘diet Coke’ VIP prize partners will be different every month. Please see the ‘Sponsored By’ link in the footer to see who our partners are for COKE REWARDS and ‘diet Coke’ VIP or check the Rewards available in ‘diet Coke’ VIP this month to see which prize partners are featured.

    Where can I see what the ‘diet Coke’ VIP Rewards are for this month?

    You can view which ‘diet Coke’ VIP Rewards are available for this month by either:

    1. Clicking on the ‘diet Coke’ VIP bubble in the navigation header on any page; or

    2. From the homepage click on the ‘diet Coke VIP’ tab; or

    3. Click here to go to https://www.cokerewards.com.au/vip/diet-coke; or

    4. Scan the QR code on your specially marked ‘diet Coke’ PET pack

    I was a 'diet Coke' VIP last month why am I not one this month?

    Your 'diet Coke' VIP status is only valid for one calendar month. Enter another ‘diet Coke’ Unique Code this month to become a VIP again.

    Why are there only two 'diet Coke' VIP Rewards?

    Each month we will offer two Rewards that we are sure will appeal to our ‘diet Coke’ drinkers. We've kept it to two Rewards each month so that our ‘diet Coke’ VIPs can hopefully redeem both Rewards and not miss out!

    I can’t find the ‘diet Coke’ VIP rewards in the COKE REWARDS catalogue – where are they?

    ‘Diet Coke’ VIP Rewards are not viewable in the COKE REWARDS catalogue. You can access the ‘diet Coke’ VIP Rewards by clicking on the ‘diet Coke’ VIP bubble in the navigation bar or by going to https://www.cokerewards.com.au/vip/diet-coke.

  • PromotionsHideView

    What are Promotions?

    Just like Rewards, you can use your Tokens to enter Promotions. Sometimes when you redeem Rewards here you can get a BONUS entry into some unbelievable Promotions! Keep a look out for brand new Rewards and Promotions every month.

    How will I know if I've won a Prize?

    We will contact you by phone and email, and winner’s names are posted in the winners’ section - good luck!

    If I am judged or drawn as a winner, how do I claim my Prize?

    Winners are classed as provisional until they return all required documentation to the COKE REWARDS distribution partners. This usually consists of but is not limited to, a statutory declaration, participation agreement and/or deed of release (for Prize winners under 18 years of age).

    How long will it take you to contact me to tell me that I've won?

    If you are deemed to be a provisional winner, you will be contacted after the Promotion closes based on the time set out in the Promotion Terms and Conditions. You can find these listed in the Terms and Conditions page.
  • WIN 1 OF 5 ELECTRIC SPIDER-MAN PRIZE PACKSHideView

    When does the competition start and end?

    The competition starts 24th March 2014 at 15:00 and ends at 15:00 28th April 2014.

    What is the competition?

    The competition is a game of skill to WIN 1 of 5 Spiderman 2 Prize Packs! You will need to follow the registration steps to set up a COKE REWARDS account or log into your existing COKE REWARDS account. Then navigate to the Promotions tab, click to enter the competition and in 25 words or less, tell us “If you were a superhero for a day, what would you do, and why?” You will need to redeem 10 Tokens to enter the competition. The most creative, original and interesting entries will be selected as the winners by our panel of COKE REWARDS judges.

    How do I enter?

    1. To enter, you must visit www.cokerewards.com.au 2. If you are already a COKE REWARDS Member, login using your existing user name and password; or 3. If you are not already a COKE REWARDS Member, you must enter the requested details to set up a COKE REWARDS member account 4. Click on the promotions tab, select that you would like to enter the ‘Win 1 of 5 Electric Spider-Man Prize Packs’ competition; this will deduct 10 Tokens from your account 5. Make sure you have your answer ready and in 25 words or less, submit your answer to “If you were a superhero for a day, what would you do, and why?”

    Do I need to purchase ‘COCA-COLA’ product to enter this competition?

    Yes, you will need to purchase 1 (one) COKE REWARDS marked bottle of ‘Coca-Cola’, ‘diet Coca-Cola’ or ‘Coke Zero’ and enter the Unique Code on the back of the label. Or alternatively, if you have sufficient Tokens in your COKE REWARDS account; you can deduct 10 Tokens for each entry.

    How many times can I enter?

    Each eligible Member can enter as many times as they like into the game of skill, as long as they have enough Tokens in their account to deduct 10 Tokens for each entry.

    When is the competition judged?

    There will be 5 winners. The winning entries will be judged at the following time - 10.00am on 1st May 2014.

    What does the prize consist of?

    Each Prize consists of:

    • Limited Edition Red Sony PlayStation 3 Console (12GB Model)

    • The Amazing Spider-Man 2 Game

    • Sony Cyber-shot Optical Zoom Camera

    • Sony Xperia Smartphone

    • Original The Amazing Spider-Man DVD

    Can I change or exchange my Prize?

    No, you cannot change or exchange any Prize, nor receive any cash equivalent.

    If I am judged to be a Prize winner, how will I be contacted and what do I need to do?

    If you are a winner you will be contacted via phone/email to verify your entry. A statutory declaration will be emailed to you and it will need to be signed and returned, along with a photocopy of your identification. Please make sure your contact phone number is provided in your COKE REWARDS Member’s profile. The winner’s names will also be posted on the winner’s page on COKE REWARDS commencing 2nd May 2014.

    Who should I speak to if I have any queries about the competition?

    Any questions you have specific to the COKE REWARDS ‘Win 1 of 5 Electric Spider-Man Prize Packs’ competition, please contact COKE REWARDS on 1800 006 552 or by emailing info@cokerewards.com.au
  • 2014 Toyota AFL Premiership Season Ticket GiveawayHideView

    When does the competition start and end?

    The competition starts 15th April 2014 at 15:00 and ends at 15:00 on the 6th May 2014.

    What is the competition?

    The competition is a game of skill to WIN a Double Pass to a 2014 Toyota AFL Premiership Season Game! You will need to follow the registration steps to set up a COKE REWARDS account or log into your existing COKE REWARDS account. Then navigate to the Promotions tab, click to enter the competition, select from one of thirteen 2014 AFL game rounds and then in 25 words or less, tell us “If you could be any AFL player, who would it be and why?” You will need to redeem 10 Tokens to enter the competition. The most creative, interesting and literary entries will be selected as the winners by our panel of COKE REWARDS judges.

    How do I enter?

    1. To enter, you must visit www.cokerewards.com.au 2. If you are already a COKE REWARDS Member, login using your existing user name and password; or 3. If you are not already a COKE REWARDS Member, you must enter the requested details to set up a COKE REWARDS member account 4. Click on the promotions tab, select that you would like to enter the ‘WIN a Double Pass to a 2014 Toyota AFL Premiership Season Game’ competition; this will deduct 10 Tokens from your account 5. Select from one of thirteen 2014 AFL game rounds you would like to attend 6. Make sure you have your answer ready and in 25 words or less, submit your answer to “If you could be any AFL player, who would it be and why?”

    Do I need to purchase ‘COCA-COLA’ product to enter this competition?

    Yes, you will need to purchase 1 (one) COKE REWARDS marked bottle of ‘Coca-Cola’, ‘diet Coca-Cola’ or ‘Coke Zero’ and enter the Unique Code on the back of the label. Or alternatively, if you have sufficient Tokens in your COKE REWARDS account; you can deduct 10 Tokens for each entry.

    How many times can I enter?

    Each eligible Member can enter as many times as they like into the game of skill, as long as they have enough Tokens in their account to deduct 10 Tokens for each entry.

    When is the competition judged?

    There will be 2 winners for each 2014 AFL game. There will be 26 winners in total. The winning entries will be judged at the following time - 1.00pm on 7th May 2014.

    What does the prize consist of?

    The Prize is a double pass General Admission ticket to the winner’s selected 2014 AFL game round. The 2014 AFL game rounds on offer are as follows:

    • Round 9 – Thursday May 15th 7:20pm Adelaide Crows vs Collingwood @ Adelaide Oval - War Memorial Dr, North Adelaide, SA, 5006

    • Round 11 – Thursday May 29th 7:10pm Sydney Swans vs Geelong Cats @ SCG, Sydney Cricket Ground - Driver avenue, Moore Park NSW 2021

    • Round 11 – Saturday May 31st 7:45pm Essendon vs Richmond @ MCG, Melbourne Cricket Ground - Yarra Park, Jolimont VIC 3002

    • Round 12 – Sunday June 8th 3:20pm Gold Coast Suns vs Sydney Swans @ Metricon Stadium, Nerang-Broadbeach Rd, Carrera, QLD 4211

    • Round 15 – Saturday June 28th 2.40pm West Coast Eagles v Fremantle @ Patersons Stadium, Subiaco Road, Subiaco, Perth Western Australia 6088

    • Round 15 – Sunday June 29th 3:40pm Adelaide Crows vs Port Adelaide @ Adelaide Oval - War Memorial Dr, North Adelaide, SA, 5006

    • Round 15 - Sunday June 29th 7:10pm Carlton vs Collingwood @ MCG, Melbourne Cricket Ground -Yarra Park, Jolimont VIC 3002

    • Round 17 – Friday July 11th 7:20pm Adelaide Crows vs Hawthorn @ Adelaide Oval - War Memorial Dr, North Adelaide, SA, 5006

    • Round 17 – Saturday July 12th 7:40pm Sydney Swans vs Carlton @ SCG, Sydney Cricket Ground - Driver avenue, Moore Park NSW 2021

    • Round 18 - Saturday July 26th 4:40pm Brisbane Lions vs Gold Coast SUNS @ The Gabba – Vulture St, Woolloongabba, QLD 4102

    • Round 19 – Friday August 1st 7:50pm Sydney Swans vs Essendon @ SCG, Sydney Cricket Ground - Driver avenue, Moore Park NSW 2021

    • Round 21 – Sunday August 1st 2.40pm Hawthorn vs Fremantle @ Patersons Stadium, Subiaco Road, Subiaco, Perth Western Australia 6088

    • Round 22 - Saturday August 23rd 7:40pm Hawthorn vs Geelong Cats @ MCG, Melbourne Cricket Ground -Yarra Park, Jolimont VIC 3002

    Can I change or exchange my Prize?

    No, you cannot change or exchange any Prize, nor receive any cash equivalent.

    If I am judged to be a Prize winner, how will I be contacted and what do I need to do?

    If you are a winner you will be contacted via phone/email to verify your entry. A statutory declaration will be emailed to you and it will need to be signed and returned, along with a photocopy of your identification. Please make sure your contact phone number is provided in your COKE REWARDS Member’s profile. The winner’s names will also be posted on the winner’s page on COKE REWARDS commencing 13th May 2014.

    Who should I speak to if I have any queries about the competition?

    Any questions you have specific to the COKE REWARDS ‘2014 Toyota AFL Premiership Season Ticket Giveaway’ competition, please contact COKE REWARDS on 1800 006 552 or by emailing info@cokerewards.com.au
  • Website HelpHideView

    I can’t login to the website. What should I do?

    Please check your login is correct. If your password is incorrect, please reset your password. If you cannot login, please try refreshing your browser and try again.

    What web browser do I need to use?

    COKE REWARDS will be optimised for popularly used browsers in Australia, however there may be some browsers which are not supported, if you experience difficulty, you may need to update your browser or try another browser or contact our consumer care team at 1800 006 552 for more information on the best browser to use.

    The website page is not loading. What should I do?

    Check the strength of your internet connection if the issue remains please try refreshing your browser and try again. Certain browsers may not be optimised for the site, try another browser and if issues persist contact our consumer care team at 1800 006 552 to check if your browser is supported.

    My computer froze during my transaction. Who can help me find out whether or not my order has gone through?

    Check your transaction history in ‘MY ACCOUNT’ and look at ‘Rewards History’. If it’s not there, it hasn’t gone through. Then check your Token history to make sure the Token amount was not deducted. If none of these answers help, please call us on 1800 006 552 or email us at info@cokerewards.com.au so we can help you find a solution.
  • How to Contact UsHideView

    How can I contact COKE REWARDS?

    You can call us on 1800 006 552 or email us at info@cokerewards.com.au, or click on the CONTACT US bubble in the navigation above to fill out our Contact Us form.

    Can I write to COKE REWARDS?

    Yes, you can write to us at: COKE REWARDS Attn: Consumer Information Centre GPO Box 145 Sydney NSW 2001

    How long will it take COKE REWARDS to respond to me?

    If you contact us via phone or email, we’ll get back to you in the next 24 hours (Monday-Friday, excluding public holidays and physical letters sent/received through the post).